An Auto-Responder/Auto-Reply allows you to send an automated response to anyone who sends you an email within the allotted time frame you choose. You will still be receiving your email normally during this time frame. Each sender will only receive a single auto-response for that time period, if the sender sends more than a single Email, they will receive an auto-response on the first email and not for subsequent emails. You can setup an auto-reply utilizing our account management system found: HERE Once logged into the account management system select 'Email Accounts' from the left menu. From there choose 'Set Auto-Reply' on the account you wish to setup an auto-responder on.
Auto-Reply Status, the auto-reply has three states: 'Not Set' - The auto-reply is not active nor is it in the queue. 'Queued but not active' - An auto-reply has been submitted but the start time hasn't been reached. 'Active' - The auto-reply mechanism is active.
A generic default response is automatically filled in. Edit the 'Subject' to what you want to appear as the subject of the response, typically you would use something similar to 'I'm out of the office.' or 'I'm away from my email'. Edit the body of the message in the text box below the subject line. This will be the body of the response the sender receives. Here you will want to state a brief message saying that you are away from your computer and will return at a certain date. Chose the starting date & time by clicking the small calendar icon. A small calendar will pop up and you can chose the date, the time is on a 24 hour clock. You do not need to input the full time, setting the time to just '10' will fill in '10:00:00' for 10 A.M. filling in '13:30' will fill in '13:30:00' for 1:30 P.M. Do the same for the ending time and date. Click the 'Set Auto-Reply' button to submit the data to the queue. If you have a queued or active auto-reply an 'End Auto-Reply' button will be available for you to immediately stop the auto-reply function.
The auto-reply queue is queried on a 15 minute interval. Times are always rounded up to the next interval. For instance a time of 1:20 will be acted upon at 1:30.
