Do not attempt to configure your modem via a wireless connection. Only configure your modem by being connected to it with an Ethernet cable.

First turn your modem over and make note of the WEP and WPA key written on the bottom. This is the key you will need to enter into your laptop.

1. Open a web browser to http://192.168.1.254/
   • If prompted for a username and password enter Administrator for the username and leave the password blank.
2. On the left menu click Home Network
3. Under Wireless click the entry that appears as 'WLAN:<xxxx>'
4. On the new page on the upper left corner click Configure
5. Under Security then Encryption change the selection from disabled to the encryption method you wish to use. Our suggestion is to use WPA if you have a laptop or device manufactured within the last 2-3 years. For older devices choose WEP. It is best to check with the device before hand to determine what encryption methods it supports.
6. Click Apply

You should now try to connect to the wireless, in most instances Windows will automatically ask you for the encryption key.  Depending on what method of encryption you chose in step 5 then you will enter that key that you wrote down earlier. In some instances you may need to reboot the laptop in order for it to 'see' the new encrypted signal.

Actually connecting your wireless device to the modem is beyond our scope of support. If you run into difficulties you will need to contact the support for your wireless device.

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If you are a BPS Telephone Company customer then yes you do qualify for DSL service.

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This is likely being caused by an IP network conflict. SpeedTouch modems use the private IP space of 192.168.1.X to provide NAT/DHCP to devices on the LAN side of the modem. Some DSL routers also use the private ip space of 192.168.1.X on the LAN side. When you hook the two together the router now has an IP address of 192.168.1.X on the WAN side and also the LAN side, so the router ends up not knowing where to send the traffic. In order to remedy this situation you must change the LAN address and DHCP pool of your DSL router to something other than 192.168.1.X (use 192.168.14.X for example). Read the instructions delivered with your DSL router or contact the manufacturer of your DSL router for specific instructions on how to make the necessary changes.

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No! DSL uses a portion of the phone line that regular phone service doesn't use. If you have DSL installed, you will be given small filters to attach to the outlets that don't provide the signal to your ADSL modem. These filters are low-pass filters -- simple filters that block all signals above a certain frequency. Since all voice conversations take place below 4 KHz, the low-pass (LP) filters are built to block everything above 4 KHz, preventing the data signals from interfering with standard telephone calls.

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If your computer was purchased in the last four years then it likely has everything you need.

Minimum requirements:

Windows

• A 233mhz or fast processor
• Windows 95, 98, 2000, XP or Vista
• Internet Browser (IE 4+, Netscape or FireFox)
• An Ethernet Card/Port

 Macintosh

• MacOS 7.6 or above
• Internet Browser (IE 4+, Netscape or FireFox)
• An Ethernet Card/Port

Linux

• 2.0 Kernel or above
• X-Windows
• Internet Browser (Netscape or FireFox)
• An Ethernet Card/Port

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Absolutely!

To provide service to more than a single computer you will need to purchase either a wired or wireless DSL router. Simply plug an ethernet cable from the modem's LAN port to the routers WAN port.

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Yes, you will need to purchase a Wireless Router - available from many computer hardware retailers. They are simple to install and most manufacturers will include a CD with instructions *If you have a SpeedTouch Modem please read this faq: When I hook up a router to a SpeedTouch modem my internet connection stops working.

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No, if your are transitioning from a BPS Dialup account to a BPS DSL account you may keep your existing email address.

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