Frequently Asked Questions

Do not attempt to configure your modem via a wireless connection. Only configure your modem by being connected to it with an Ethernet cable.

First turn your modem over and make note of the WEP and WPA key written on the bottom. This is the key you will need to enter into your laptop.

1. Open a web browser to http://192.168.1.254/
   • If prompted for a username and password enter Administrator for the username and leave the password blank.
2. On the left menu click Home Network
3. Under Wireless click the entry that appears as 'WLAN:<xxxx>'
4. On the new page on the upper left corner click Configure
5. Under Security then Encryption change the selection from disabled to the encryption method you wish to use. Our suggestion is to use WPA if you have a laptop or device manufactured within the last 2-3 years. For older devices choose WEP. It is best to check with the device before hand to determine what encryption methods it supports.
6. Click Apply

You should now try to connect to the wireless, in most instances Windows will automatically ask you for the encryption key.  Depending on what method of encryption you chose in step 5 then you will enter that key that you wrote down earlier. In some instances you may need to reboot the laptop in order for it to 'see' the new encrypted signal.

Actually connecting your wireless device to the modem is beyond our scope of support. If you run into difficulties you will need to contact the support for your wireless device.

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If you are a BPS Telephone Company customer then yes you do qualify for DSL service.

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This is likely being caused by an IP network conflict. SpeedTouch modems use the private IP space of 192.168.1.X to provide NAT/DHCP to devices on the LAN side of the modem. Some DSL routers also use the private ip space of 192.168.1.X on the LAN side. When you hook the two together the router now has an IP address of 192.168.1.X on the WAN side and also the LAN side, so the router ends up not knowing where to send the traffic. In order to remedy this situation you must change the LAN address and DHCP pool of your DSL router to something other than 192.168.1.X (use 192.168.14.X for example). Read the instructions delivered with your DSL router or contact the manufacturer of your DSL router for specific instructions on how to make the necessary changes.

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No! DSL uses a portion of the phone line that regular phone service doesn't use. If you have DSL installed, you will be given small filters to attach to the outlets that don't provide the signal to your ADSL modem. These filters are low-pass filters -- simple filters that block all signals above a certain frequency. Since all voice conversations take place below 4 KHz, the low-pass (LP) filters are built to block everything above 4 KHz, preventing the data signals from interfering with standard telephone calls.

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If your computer was purchased in the last four years then it likely has everything you need.

Minimum requirements:

Windows

 Macintosh

Linux

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Absolutely!

To provide service to more than a single computer you will need to purchase either a wired or wireless DSL router. Simply plug an ethernet cable from the modem's LAN port to the routers WAN port.

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Yes, you will need to purchase a Wireless Router - available from many computer hardware retailers. They are simple to install and most manufacturers will include a CD with instructions *If you have a SpeedTouch Modem please read this faq: When I hook up a router to a SpeedTouch modem my internet connection stops working.

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No, if your are transitioning from a BPS Dialup account to a BPS DSL account you may keep your existing email address.

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The pop and SMTP settings are different for each mail domain.

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An Auto-Responder/Auto-Reply allows you to send an automated response to anyone who sends you an email within the allotted time frame you choose. You will still be receiving your email normally during this time frame. Each sender will only receive a single auto-response for that time period, if the sender sends more than a single Email, they will receive an auto-response on the first email and not for subsequent emails. You can setup an auto-reply utilizing our account management system found: HERE Once logged into the account management system select 'Email Accounts' from the left menu. From there choose 'Set Auto-Reply' on the account you wish to setup an auto-responder on.

Auto-Reply Status,  the auto-reply has three states: 'Not Set' - The auto-reply is not active nor is it in the queue. 'Queued but not active' - An auto-reply has been submitted but the start time hasn't been reached. 'Active' - The auto-reply mechanism is active.  

A generic default response is automatically filled in. Edit the 'Subject' to what you want to appear as the subject of the response, typically you would use something similar to 'I'm out of the office.' or 'I'm away from my email'. Edit the body of the message in the text box below the subject line. This will be the body of the response the sender receives. Here you will want to state a brief message saying that you are away from your computer and will return at a certain date.  Chose the starting date & time by clicking the small calendar icon. A small calendar will pop up and you can chose the date, the time is on a 24 hour clock. You do not need to input the full time, setting the time to just '10' will fill in '10:00:00' for 10 A.M. filling in '13:30' will fill in '13:30:00' for 1:30 P.M. Do the same for the ending time and date. Click the 'Set Auto-Reply' button to submit the data to the queue. If you have a queued or active auto-reply an 'End Auto-Reply' button will be available for you to immediately stop the auto-reply function.  

The auto-reply queue is queried on a 15 minute interval. Times are always rounded up to the next interval. For instance a time of 1:20 will be acted upon at 1:30.  

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Microsoft Outlook 

Step 1. On the menu bar select ‘Tools’ then ‘Email accounts’

Step 2. Select ‘Add new e-mail account’, press the ‘Next’ Button

Step 3. Select ‘POP3’, press the ‘Next Button’

Step 4. Fill in the information –

4a. ‘Your Name’ – Fill in your full name, this is what a recipient will see when you send them an e-mail.

4b. ‘E-mail Address’ – This is your full email address, in the example shown the e-mail address is ‘account@berniemules.net’. It is specified as account@domain, so if you have the email account of ‘bob’ at the domain of ‘riscotigers.net’ then you would fill in ‘bob@riscotigers.net’

4c. ‘Incoming  mail server (POP3)’ – This is specified as mail.<domain>. In the example since we have a @berniemules.net email account we have used 'mail.berniemules.net'. If we had a @maldengreenwave.com address we would have used 'mail.maldengreenwave.com'.

4d. ‘Outgoing mail server (SMTP)’ – This is specified as mail.<domain>. It will be identical to the entry you have for ‘Incoming mail server (POP3)’.

4e. ‘User Name’ – Your user name is your full email address, in the example shown the e-mail address is ‘account@berniemules.net’. It is specified as account@domain, so if you have the email account of ‘bob’ at the domain of ‘riscotigers.net’ then you would fill in ‘bob@riscotigers.net’.

4f. ‘Password’ – This is your password for your email account.

Step 5. press the ‘More Settings’ Button.

Step 6. Select the ‘Outgoing Server’ tab. Check the option ‘My outgoing server (SMTP) requires authentication’. Make sure that ‘Use same settings as my incoming mail server’ is selected. Press ‘OK’.

Finally, Press ‘Next’, and then press ‘Finish’. You may now begin using your new email address!

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All the details can be found by reading the Barracuda Spam Filter Instructions.

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First you must sign up for an account under your account manager: https://acctmgmt.bpsnetworks.com/login.php Then when you are at a participating location you will be able to connect to the network which is named BPS_Hotspot. Open a web browser and you will be prompted to log in. Use the account you created in the account manager to log in and access the internet.

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You may sign up for a hotspot account using the account manager at: https://acctmgmt.bpsnetworks.com/login.php Once you have created an account and password you can then use that account to login into the hotspot.

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Any device that supports wireless 802.11b/g standards, DHCP and has a web-browser that is capable of supporting cookies.  

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Bernie City Park:

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